Certified Specialist Programme in Conflict Resolution for Hospitality Industry

-- viewing now

Conflict Resolution in the hospitality industry requires specialized skills. This Certified Specialist Programme is designed for you.

5.0
Based on 3,183 reviews

7,890+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

It equips hospitality professionals—managers, supervisors, and frontline staff—with practical tools and techniques. Learn effective communication strategies, de-escalation tactics, and mediation skills. Master customer service excellence while addressing challenging situations. Improve guest satisfaction and create a positive work environment. Boost your career prospects and become a conflict resolution expert. Enroll today and transform your approach to conflict management. Explore the programme details now!

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding Conflict in the Hospitality Industry
• Communication and Negotiation Skills for Conflict Resolution
• Mediation and Facilitation Techniques
• Conflict Management Styles and Approaches
• De-escalation Strategies and Techniques
• Cultural Sensitivity and Conflict Resolution
• Legal and Ethical Considerations in Conflict Resolution
• Stress Management and Emotional Intelligence
• Documentation and Reporting of Incidents
• Crisis Management in the Hospitality Setting

Career path

Career Role (Conflict Resolution Specialist) Description
Hospitality Dispute Mediator Resolve guest complaints and staff conflicts efficiently and fairly, ensuring customer satisfaction and a harmonious work environment. A key role in maintaining positive guest relations and brand reputation.
Hotel Conflict Management Officer Develop and implement conflict resolution strategies, providing training to staff on effective communication and de-escalation techniques. A strategic role focused on preventing conflict and improving workplace dynamics.
Customer Service Manager (Conflict Resolution Focus) Oversee customer service teams, addressing escalated complaints and coordinating resolutions. Leads the team in providing exceptional service and proactive conflict management.
Senior Conflict Resolution Advisor (Hospitality) Provides expert guidance on complex conflict situations, conducting investigations and mediating high-stakes disputes. A leadership role guiding conflict resolution strategies across the organization.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
CERTIFIED SPECIALIST PROGRAMME IN CONFLICT RESOLUTION FOR HOSPITALITY INDUSTRY
is awarded to
Learner Name
who has completed a programme at
London School of International Business
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
}
SSB Logo

4.8
New Enrollment
View Course