Advanced Skill Certificate in Conflict Resolution for Archives
Published on June 28, 2025
About this Podcast
HOST: Welcome to our podcast, where we interview experts about innovative courses and programs. Today, I'm excited to talk with Dr. Jane Smith, who will tell us about the Advanced Skill Certificate in Conflict Resolution for Archives. Dr. Smith, can you briefly describe this certificate program for our listeners? GUEST: Of course! This program teaches archivists, librarians, and records managers how to navigate difficult stakeholders and sensitive archival materials. It covers effective communication techniques, mediation strategies, and practical skills in negotiation, facilitation, and dispute resolution. HOST: That sounds fascinating. Can you share a personal experience or insight related to the importance of conflict resolution skills in archives? GUEST: Absolutely. I once worked on a project where access disputes arose between different community groups. By applying conflict resolution strategies, we were able to mediate the disagreements and ensure that all parties felt heard and respected. HOST: Wow, that's a great example of the value of these skills. Are there any current industry trends that highlight the need for this type of training? GUEST: Yes, with the increasing focus on social justice and inclusivity, archives are being asked to reevaluate their policies and practices. Conflict resolution skills are essential for navigating these conversations and ensuring that all voices are represented. HOST: Indeed, it's crucial to address these challenges proactively. What do you think are some of the biggest challenges faced in the field or while learning/teaching this subject? GUEST: One challenge is the emotional intensity that can arise when dealing with sensitive materials or disputes. It's important to create a safe and supportive learning environment where students feel comfortable exploring these complex issues. HOST: That's a great point. Lastly, how do you see the future of conflict resolution in archives, and what impact could this course have on the industry? GUEST: I believe that conflict resolution skills will become even more critical as archives continue to evolve and adapt to changing societal needs. Our course empowers professionals to become leaders in ethical and effective archival practice, ultimately enhancing their career prospects and making a positive impact on the field. HOST: Dr. Smith, thank you so much for sharing your insights and giving us a better understanding of the Advanced Skill Certificate in Conflict Resolution for Archives. We're confident that this course will help many professionals make a difference in their archival settings. GUEST: Thank you for having me. It was a pleasure to be here today.
