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Career Advancement Programme in Tele-Functional Activities
-- ViewingNowTele-Functional Activities Career Advancement Programme: Elevate your career! Designed for call center agents, customer service representatives, and telemarketers seeking career growth. This programme enhances communication skills, sales techniques, and customer relationship management (CRM).
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CourseDetails
- Advanced Telemarketing Techniques
- Customer Relationship Management (CRM) Software Proficiency
- Effective Communication & Active Listening Skills
- Lead Generation & Qualification Strategies
- Sales Conversion & Closing Techniques
- Handling Objections & Difficult Conversations
- Script Writing & Adaptability
- Performance Tracking & Analysis
- Ethical Practices & Compliance
- Team Collaboration & Leadership Development
CareerPath
Career Role (Tele-functional Activities) Description Customer Service Advisor (Inbound Calls) Handle inbound customer inquiries, providing support and resolving issues.
High demand, entry-level opportunity.
Sales Executive (Outbound Calls) Generate leads and close sales through outbound calls.
Requires strong communication and persuasion skills.
Competitive salary potential.
Technical Support Specialist (Remote) Provide technical assistance to customers via phone and email.
Requires technical expertise in relevant software/hardware.
Growing market.
Appointment Setter (Telemarketing) Schedule appointments for sales teams through outbound calls.
Essential role in lead generation.
Excellent opportunity for progression.
Account Manager (Telephony) Manage existing client accounts through regular communication.
Requires strong relationship building skills.
Good salary and benefits package.
EntryRequirements
- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- NotAccreditedRecognized
- NotRegulatedAuthorized
- ComplementaryFormalQualifications
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
- OpenEnrollmentStartAnytime
- TwoThreeHoursPerWeek
- RegularCertificateDelivery
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